Terms & Conditions


Terms & Conditions for Innovveb Services

Terms Last Modified : 2020, April 15

Welcome to www.innovveb.com. This website is owned and operated by Innovveb Enterprise. By visiting our website and accessing the information, resources, services, and products we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

We reserve the right to change this User Agreement from time to time without prior notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

The following assumptions have been made regarding your project, which will affect proposal items including but not limited to: the cost estimate, deliverable, production schedule, and project staffing.

1. Development

1.1: The work will be performed at the developer’s office, or other Innovveb designated developer’s office.

1.2: No delays will be caused by the unavailability of the client’s technical and/or functional resources to review documents, provide answers to questions, and participate in meetings, training sessions, and testing activities. If the client is unresponsive and feedback is not provided, then Innovveb has the right to terminate the project upon notice and no refund will be given.

1.3: Client agrees that all work-related issues must be communicated via e-mail despite any verbal agreement or communication is initiated. Calls and text messages after the working hour will not be entertained. Urgent matters are to be sent to technical@innovveb.com.

1.4: The production of the website will be deemed completed upon launching the site on the Internet and making it accessible for the world to view. The final payment is due 3 days before the launch of the website project.

1.5: Upon completion of website, client would be given Author access (applicable only for CMS) for blogging and content changes usage. Should Client requested for cPanel or the admin access of the backend, Innovveb would no longer be responsible for any bugs or errors that might be caused from configuration from Client’s end and Client must subscribe a new hosting of their own before access is given.

1.6: Any delay from Client such as content not given upon request or extra functions to be added resulting of Innovveb not able to meet the timeline stipulated, Innovveb has the right to request for compensation due to extra working effort passed the timeline or within the timeline.

1.7: The fees quoted are only “estimates” based on our assessment of the amount of time this project will take. We hold the client accountable for any additional work they may result. Client shall be responsible for making additional payments for changes by Client revisions and/or additions following Client’s approval (other than for Innovveb’s mistake) and will be billed additionally depending on the complexity of the task starting from RM250.00.

1.8: Any extra request(s) that are not related to services paid, there would be an extra charge starting from RM200. For example, Client paid for Website Design service but request Innovveb to do extra tasks that are Adobe Illustrator or Adobe Photoshop related task, we will charge an hourly rate starting from RM300.

1.9: It is the client’s responsibility to verify and or sign off on the production and testing of the website within 10 business days of Innovveb notification of completion.

1.10: Upon the launch of the website to live, Client automatically agree to the end product of the web design. Any extra changes to come after launch of the website will have cost incur.

1.11: Project Timeline: is the actual development/design time needed to complete a project. The timeline is dependent on immediate and consolidated feedback from the client on all design and development deliverable. If feedback is delayed, the project timeline may also be significantly delayed, and it will not be Innovveb’s fault or responsibility for any damages caused by the delay.

2. Termination/ Cancellation

2.1: This Agreement may be terminated by either party upon written notice to the other if the other party breaches any material obligation provided hereunder and the breaching party fails to cure such breach within thirty (30) days of receipt of the notice. This Agreement may be terminated by Innovveb

2.1.1: Immediately if Customer fails to pay any fees hereunder

2.1.2: If Customer fails to cooperate with Innovveb or hinders Innoveb’s ability to perform the Services hereunder at Innovveb’s full discretion.

2.1.3: If Innovveb finds the nature of business of Client is illegal or is crime-related activity.

2.1.4: If there are feedback or response from Client, Innovveb has the right to terminate the project without any written notice.

2.2: Cancellation of a web design project by Client will not result in any form of a refund.

3. Intellectual Property

3.1: The client will retain all intellectual property rights of source material (e.g. design, copy, photography) provided to Innovveb for use in connection with this project; however, Web content, design and other work product created by Innovveb and similar products and materials will remain the property and copyright of Innovveb.

3.2: All copy, website design, and image provided by Innovveb remain the copyright of Innovveb and may only be commercially reproduced or resold with the permission of Innovveb at a certain price.

3.3: Innovveb will only find the best image match for the website. Should Client find it not suitable, Client must provide the right image of the correct size. Any image provided that is violating copyright’s of other party, Client is fully responsible for the damage. 

4. Disclaimer

4.1: Project Timeline: is the actual development/design time needed to complete a project. The timeline is dependent on immediate and consolidated feedback from the client on all design and development deliverable. If feedback is delayed, the project timeline may also be significantly delayed, and it will not be Innovveb’s fault or responsibility for any damages caused by the delay.

4.2: Innovveb does not in any way guarantee or promise any placement in search engines. 

4.3: Innovveb will perform SEO submission of Client’s website to Google but does not promise any results unless SEO service by Innovveb is subscribed.

4.4: The client will provide all site content unless content writing service is applied. Innovveb will fill any page on the website with dummy text such as “Lorem Ipsum” to properly show the page layout until real content is established. The text will be delivered to Innovveb in MS Word, Client Logo as an .EPS or .AI or high-resolution .JPG file and pictures if any as .JPG files.

4.5: Client acknowledges that Innovveb does not launch websites on Fridays or days before a holiday.

4.6: Client acknowledges that Innovveb will only fix any bug related issues post-launch for a period of 30 days after the official live date. If the client makes any changes to the website code or hosts on servers other than Innovveb’s servers that results in a website issue and/or vulnerability, Innovveb will not be made responsible to fix the bug without receiving compensation for time and materials.

4.7: If Innovveb ceases operations, files for bankruptcy protection, is the subject of the appointment of a receiver, or for any other reason, ceases to control Innovveb before the work on this contract is complete, all related work product shall be immediately delivered to Client and the contract shall be canceled forthwith, without further recourse or payment.

4.8: In the event Innovveb wishes to subcontract any of the work related to this Agreement, Client will be notified of the subcontract before work on it begins and must approve of the subcontractor, and the subcontractor must agree to be bound by the terms of this Agreement as fully as the Innovveb.

5. Hosting

5.1: Our yearly cost only covers for the rental of our hosting. Any extra cost such as license of softwares or maintenance of the website is of extra charges every year.

5.2: Client will be notify during the consultation phase that maintenance cost is optional. Client has the right to not subscribe to the maintenance package, however, Innovveb will not be responsible to any issues resulted from not updating the website plugins or software.

5.3: Our hosting fees does not cover the renewal of Domain Name renewal. 

5.4: Maintenance cost varies depending on the plugins used on the website and the workload needed to maintain.

6. Indemnity

6.1: Customer shall indemnify and hold Innovveb harmless (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable lawyers’ fees and all related costs and expenses) incurred by Innovveb as a result of any claim, judgment, or adjudication against Innovveb related to or arising from Innovveb’s work.

6.2: A dispute between Client with any other party. If Innovveb or its affiliates are obligated to respond to a third party subpoena or other compulsory legal order or process described above, Client will also reimburse Innovveb for reasonable attorneys’ fees, as well as Innovveb employees’ and contractors’ time and materials spent responding to the third party subpoena or other compulsory legal order or process at Innovveb then-current hourly rates. 


Read and Understood: Each Party acknowledges that it has read and understands this Agreement and agrees to be bound by its terms and conditions.